eCommerce Service Level Agreement - providing reliable support

At Commercium7, we understand how crucial it is for your online business to have a reliable eCommerce platform and website that operate smoothly. We also understand how important it is to have a reliable support system in place to address any technical issues that may arise. That's why we're committed to providing you with the highest level of service and support through our Ecommerce Service Level Agreement (SLA).

Our Ecommerce SLA includes the following guarantees:

Availability Guarantees

We understand that your eCommerce platform and website need to be available around the clock. Our SLA guarantees that your website and eCommerce platform will be available at least 99.9% of the time. In case of any downtime, we'll provide you with timely updates on the status of the issue and the estimated time for resolution.

Response Time Guarantees

We understand that your business relies on your website and eCommerce platform to generate revenue, and any downtime can be costly. That's why our SLA guarantees a response time of no more than 2 hours for support requests and technical issues. We're committed to providing you with prompt and efficient service to minimize any potential disruptions to your business operations.

Performance Guarantees

Your website and eCommerce platform's performance is crucial for your business success. Our SLA guarantees that your website will load quickly, and your eCommerce platform will perform smoothly to provide your customers with a seamless user experience. If your website or eCommerce platform doesn't meet the performance standards outlined in our SLA, we'll work with you to identify the issue and resolve it promptly.

Regular Reporting on Site Performance and Uptime

We believe in transparency and accountability. That's why we provide regular reports on your website's performance and uptime to ensure that you have complete visibility into your online operations' health. Our regular reporting allows you to make informed decisions about your business operations and plan for the future.

Dedicated Support and Account Management

We believe in building strong relationships with our clients. That's why we provide dedicated support and account management to help you achieve your business goals. Our team of experts is always available to assist you with any questions or issues that may arise, ensuring that you have the support you need to succeed.